Select your carrier from the list below to setup your phone for VoiceCloud.
Cincinnati Bell
Dial the following number to activate your VoiceCloud account:
*004*16196944949# (Then press call or send)
Return to your old voicemail at any time by dialing: ##004# (send)
Sprint/Nextel Setup Instructions
Dial the following number to activate your VoiceCloud account:
*286196944949# (Then press call or send)
To disable forwarding, dial *38 then hit send/call
AT&T Setup Instructions
Dial the following number to activate your VoiceCloud account:
*004*16196944949*11# (Then press call or send)
Return to your old voicemail at any time by dialing: ##004# (send)
iphone 6 Users must use the following:
Call Forward if Unanswered: *61*16196944949*11# (Then press call or send)
Call Forward if Unreachable: *62*16196944949*11# (Then press call or send)
Call Forward if Busy: *67*16196944949*11# (Then press call or send)
Sprint/Nextel Setup Instructions
Sprint users must call technical support to setup conditional call forwarding. Please call 1-888-211-4727 and ask for technical support.
Please instruct them to setup "No Answer call forwarding" and "Call forward busy" on their ESM system to this phone number: (619)694-4949
To disable forwarding, please call Sprint Tech Support.
Verizon Setup Instructions
Dial the following number to activate your VoiceCloud account:
*716196944949 (Then press call or send)
Return to your old voicemail at any time by dialing: *73 (send)
T-Mobile Setup Instructions
Dial the following number to activate your VoiceCloud account:
*004*16196944949*11# (Then press call or send)
Return to your old voicemail at any time by dialing: ##004# (send)
Alltel Setup Instructions
Dial the following number to activate your VoiceCloud account:
*716196944949 (Then press call or send)
Return to your old voicemail at any time by dialing: *73 (send)
US Cellular Setup Instructions
Dial the following number to activate your VoiceCloud account:
*746196944949 (Then press call or send)
Return to your old voicemail at any time by dialing: *740 (send)
Cox Digital Phone
Dial the following number to activate your VoiceCloud account:
*92 16196944949
Return to your old voicemail at any time by dialing: *93
Shoretel
Shoretel customers who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-shoretel1@vcmailer.com
Contact Us to have this feature enabled for your account.
RingCentral
RingCentral customers who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-ring@vcmailer.com
Contact Us to have this feature enabled for your account.
Vonage
Vonage customers who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-vonage1@vcmailer.com
Contact Us to have this feature enabled for your account.
Asterisk
Asterisk users who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-asterisk1@vcmailer.com
This gateway is for messages where the callerID is in the subject of the email : < NUMBER >
Contact Us to have this feature enabled for your account.
VoicemailTel
VoicemailTel.com users who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-vmtel@vcmailer.com
This gateway is for messages where the callerID is in the subject of the email : < NUMBER >
Contact Us to have this feature enabled for your account.
GotVmail.com (now Grasshopper.com)
GotVmail/Grasshopper users who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-gvm@vcmailer.com
This gateway is for messages where the callerID is in the subject of the email : < NUMBER >
Contact Us to have this feature enabled for your account.
Avaya IP Office Voicemail Pro
Avaya IP Office VM Pro users who have their voicemails sent as an email attachment can use our email gateway
username-emailpin-avayaipro@vcmailer.com
This gateway is for messages where the callerID is in the subject of the email : < NUMBER >
Contact Us to have this feature enabled for your account.
Custom Greeting
To record your custom greeting, dial 1-619-694-4949, then press * to access the main menu. You will be prompted to enter your PIN, you can find this on the settings page under "passwords". After entering your pin (then press #), press 2 and follow the prompts to record your custom greeting.
Read Your First Voicemail:
Simply give yourself a call to test out your next generation voicemail
Options
SMS/Text Settings
To enable SMS texting or change your delivery options Go To Settings and select "Delivery Options"
Online Interface
To access your VoiceCloud account online, log in from the homepage and click on Go To My Account
Voicemail Dial In
You can still dial in the old fashioned way to listen to messages, just call 1-619-684-6833 and press * when you hear the greeting followed by your PIN number then the # key. Press 1 to listen to messages.
iPhone Interface
Access VoiceCloud on your iPhone by going to http://i.voicecloud.com